Customer Feedback

Aviva aims to provide high-quality services to our customers. We treasure open communication and take on every customer feedback seriously.

We welcome your suggestion (including complaint) to be shared with us through any of the channels as listed below. We will conduct an independent and comprehensive investigation in a fair and equitable manner.

By Post: 30/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong
By E-mail:
By Phone: +852 3929 3948
By Fax: +852 2907 0969

Complaint Management Process
  1. Upon the receipt of complaint, we will acknowledge receipt within 2 working days; Simultaneously, we will include contact details of the staff dedicated to handle your complaint.
  2. We may contact you for clarification or collect additional information supporting a better understanding of the complaint.
  3. We may share information provided by you with other teams and/or third parties during the investigation.
  4. You will receive a written reply from us, where applicable and available.

If you are not satisfied with the outcome of the complaint resolution, you can escalate your concern to our Complaint Management Committee either by post or by email via the above contact details.