Customer Care

Customer Care

At Aviva, we are devoted to serve you with our high quality products and services.

Alternatively, contact us at +852 3550 9600 or e-mail us at

Service hours:
Monday to Friday, 9:00am – 12:30pm, 2:00pm – 5:30pm;
Saturday, Sunday and public holidays closed

Office hours on 27 January 2017: 9:00am – 1:00pm
Customer Service Hotline on 27 January 2017: 9:00am – 5:30pm
Sorry for any inconvenience caused.

  • Aviva Advisors

    Our professional Aviva Advisors are always ready to serve your needs, or you can contact our dedicated Aviva Advisors Customer Service Hotline at
    +852 3550 9828.

  • Bancassurance

    Here you can download the relevant policy servicing forms.

  • IFA

    Please log onto the Aviva Online to view, track and manage your insurance policy.