Privacy Policy

Aviva Life Insurance Company Limited ("Aviva Life")

Personal Data (Privacy) Policy
We are committed to maintaining your trust and confidence when handling your personal information. The confidentiality and security of your personal information is our priority.

From time to time, it is necessary for customers and various other individuals to supply Aviva Life with data in connection with various matters to enable Aviva Life to carry on insurance business. We use personal information for the purposes of approving and underwriting policy application, administering and reinsuring the policy and adjudicating any insurance or related claims thereof.

We adopt the best practice in the industry, and fully comply with the related legislation on personal data. We adhere to the following principles when dealing with personal information:

• ensure a reasonable level of fairness in our use of personal information;
• protect privacy and confidentiality;
• maintain accurate records; and
• provide accessibility to our privacy policies and customer information when appropriate.

Some information is collected automatically when you visit the Aviva Life website because your Internet Protocol address needs to be recognised by the server. We use cookies to collect information about how this Website is used. We use this information to improve how the Website caters for your needs and to identify any technical problems.

Cookies are small bits of data that are stored by your browser. You can accept or decline cookies by modifying the settings of your web browser. Further details are available in the Company's Cookie Policy or for further information about how to disable cookies in your browser please visit the About Cookies Website.

The Aviva Life website may be linked to other websites which are not maintained by Aviva Life. Such links are provided for your convenience and reference only and the inclusion of any hyperlink to any other website is not an endorsement or verification by Aviva Life of such website, its contents or its sponsoring organization, and such website should only be accessed at your own risk. Please read this information carefully. Your use of service(s) provided by the Aviva Life website is confirmation that you understand and agree to be bound by all these terms and conditions. Aviva Life reserves the right to change these terms and conditions from time to time.

In accordance with the terms of the Personal Data (Privacy) Ordinance, Aviva Life has the right to charge a reasonable fee for the process of any data access request.

The persons to whom requests for access to data or correction of data or for information regarding the policies and practices and kinds of data held are to be address is as follows:

Contact Center Manager
Aviva Life Insurance Co. Ltd.
Suite 1701, Cityplaza One
1111 King’s Road
Taikoo Shing, Hong Kong
Tel: 3550-9600
Fax: 2907-1787

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Aviva Portfolio Investment Services Limited ("APIS")

Personal Data (Privacy) Policy
We are committed to maintaining your trust and confidence when handling your personal information. The confidentiality and security of your personal information is our priority.

From time to time, it is necessary for customers and various other individuals to supply APIS with data in connection with various matters to enable APIS to carry out and administer our services. We use personal information for the purposes of providing investment services (including the on-line trading service), designning financial services for customers' use, and fulfilling the disclosure requirements of any law binding on the APIS or any of its related companies;

We adopt the best practice in the industry, and fully comply with the related legislation on personal data. We adhere to the following principles when dealing with personal information:

• ensure a reasonable level of fairness in our use of personal information;
• protect privacy and confidentiality;
• maintain accurate records; and
• provide accessibility to our privacy policies and customer information when appropriate.

Some information is collected automatically when you visit the APIS website because your Internet Protocol address needs to be recognised by the server. We use cookies to collect information about how this Website is used. We use this information to improve how the Website caters for your needs and to identify any technical problems.

Cookies are small bits of data that are stored by your browser. You can accept or decline cookies by modifying the settings of your web browser. Further details are available in the Company's Cookie Policy or for further information about how to disable cookies in your browser please visit the About Cookies Website.

The APIS website may be linked to other websites which are not maintained by APIS. Such links are provided for your convenience and reference only and the inclusion of any hyperlink to any other website is not an endorsement or verification by APIS of such website, its contents or its sponsoring organization, and such website should only be accessed at your own risk. Please read this information carefully. Your use of service(s) provided by the APIS website is confirmation that you understand and agree to be bound by all these terms and conditions. APIS reserves the right to change these terms and conditions from time to time.

In accordance with the terms of the Personal Data (Privacy) Ordinance, APIS has the right to charge a reasonable fee for the process of any data access request.

The persons to whom requests for access to data or correction of data or for information regarding the policies and practices and kinds of data held are to be address is as follows:

Contact Center Manager
Aviva Portfolio Investment Service Limited
Suite 1701, Cityplaza One
1111 King’s Road
Taikoo Shing, Hong Kong
Tel: 3550-9600
Fax: 2907-1787

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Cookie Policy

• Session cookies which are temporary cookies that remain in the cookie file of your browser until you close the browser.
• Persistent cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

How we use cookies and what information we collect
We use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Session cookies To allow you to carry information across pages of our Website and avoid having to re-enter information.

Persistent cookies :

• To help us recognise you as a unique visitor (just a randomly generated number) when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests.
• Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.

For information about how to disable cookies in your browser please visit the About Cookies Website.

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