Media

Aviva Newsroom - 05 March 2010

Aviva plc preliminary results for the year ended 31 December 2009

A Year Of Significant Progress With A Strong Return To Profit

05 March 2010


Strong financial performance reflects Management actions	Return to total profit: IFRS profit after tax £1,315m (FY08: £885m loss) Operating profit £2,022m on an IFRS basis (FY08: £2,297m); £3,483m on an MCEV basis (FY08: £3,367m) IGD solvency surplus more than doubled to £4.5bn (FY08: £2.0bn) Group return on equity 16.2% (2008: 11%) Total dividend per share of 24 pence
Proven strategy delivering results	Reshaped composite portfolio: successful IPO of Delta Lloyd realised €1.1 billion; sale of subscale Australian life business for 16 times IFRS profits Strategic restructuring: sustainable cost savings target of £500m exceeded one year early; 19% global headcount reduction over two years Delivering for our customers: successful move to a single global brand; customer numbers up at 53 million and customer satisfaction increased
Clear plans to drive value, earnings and dividend	Capitalise on leadership positions to grow our business, with a primary focus on UK and Europe Rigorous allocation of capital to deliver highest returns Build value in our customer franchise by exploiting global brand and expertise Grow our general insurance portfolio and lower our combined operating ratio Leverage improved investment performance to grow third party assets under management

Andrew Moss, Group Chief Executive, commented:

“2009 was a year of significant progress for Aviva; a year of strong financial performance and delivery against our strategic plans. Against a challenging economic backdrop we focused on profitability and made clear choices to optimise our capital and reshape our portfolio through the successful IPO of Delta Lloyd and the sale of our Australian life business. We’ve taken out costs by creating simpler, more modern ways of doing business which reflect the changing way customers choose to deal with us.

“In driving Aviva forward we will retain our disciplined approach to capital and profitability. We expect the external environment to remain unpredictable for some time but are encouraged that we saw the first signs of an improved appetite to save among our customers in the final quarter of last year.

“We have a refreshed executive team and a clear strategy. We aim to grow our life and general insurance businesses profitably, increase third party assets under management and continue to maximise the benefits of being a single global group. As economies begin to recover we will seek to take market share based on the strength of our brand, products, distribution and customer franchise. We will improve our productivity by controlling costs as we grow, thus creating value for shareholders and our 53 million customers.”

To watch the video of interview with Andrew Moss, Group Chief Executive of Aviva plc, please visit: http://www.aviva.com/investor-relations/presentations/2010/andrew-moss-2009-preliminary-results-interview/

For full content of the media release, please visit: http://www.aviva.com/media

About Aviva plc

Aviva is the world’s fifth largest* insurance group, serving 53 million customers across Europe, North America and Asia Pacific

Aviva's main business activities are long-term savings, fund management and general insurance, with worldwide total sales of £45.1 billion and funds under management of £379 billion at 31 December 2009

We are the largest insurance services provider in the UK and one of the leading providers of life and pensions products in Europe

The Aviva media centre at www.aviva.com/media includes images, company and product information and a news release archive

For broadcast-standard video, please visit http://www.aviva.com/media/video/.

*based on gross worldwide premiums at 31 December 2008

Media

Aviva Newsroom - 05 March 2010

Aviva plc preliminary results for the year ended 31 December 2009

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