Notifications and Alerts - 8 November 2016

Alert: Fraudulent investment scams

It has come to our attention that our brand is used to further legitimise fraudulent investment scams recently. The scams can involve cold calling, email notifications and correspondence to communicate with consumers to entice individuals to invest monies or provide personal information which can be used or sold on to commit fraudulent activity.

It can be hard to tell sometimes whether correspondence is genuine or not so if you are in any doubt you should always independently verify the information you are given. If you have any concerns at all, you may wish to get in touch with us via our Customer Service Hotline – (852) 3550 9600 or We are open Monday to Friday, 9:00am to 5:30pm.

We strongly advise all consumers to deal with only financial institutions, advisors, firms or companies that are regulated by regulators.

To help protect you in the future, you can check details of firms and/or individuals that are regulated by regulators on the following regulatory websites.

Aviva HK is regulated by the Office of Commissioner of Insurance in Hong Kong (OCI). OCI’s website –

In addition, the UK regulator, the Financial Conduct Authority (“FCA”) provides consumers with the information to verify any potential investment opportunities and avoid scams. Further details can be found on the FCA website via the following web address